Help

How can we help?

Search or jump to one of our most common questions.

Jump to a question

Do you deliver to me? When is the next delivery? How is food packaged? Can I just order once? Can I skip or edit my order? What if I'm not home? Still have questions?

Delivery Area

Do you deliver to my neighborhood?

We currently deliver to:

Evanston Wilmette Winnetka Glencoe Highland Park Deerfield Lake Forest Kenilworth Northbrook Glenview Skokie Lincolnwood Morton Grove Niles Park Ridge Des Plaines Libertyville Vernon Hills Mundelein Gurnee Waukegan North Chicago Lake Bluff Winthrop Harbor Zion Kenosha, WI

Don't see your town? Enter your ZIP code to confirm.

Check your ZIP code

Delivery Schedule

When will my order arrive?

1 Deliveries arrive every other Thursday.
2 Order by Sunday at 5pm CST the week before delivery.
3 Modify your order any time before the Sunday 5pm cutoff.

Packaging

How does delivery work?

Groceries arrive in standard bags. Meat arrives frozen in insulated boxes. Here's what to expect.

🛍️

Groceries

Standard Grocery Bags

Produce, dairy, pantry, and bakery items arrive in standard grocery bags — easy to carry in and unpack.

📦

Proteins

Insulated Boxes

All meat arrives in insulated boxes to keep it frozen and protected during transit. Vacuum-sealed for freshness.

🌡️

Temperature

Frozen to −15°F

We freeze all meat to −15°F before delivery. Multiple drivers ensure nothing sits — your order moves fast.

🥬

Produce & Dairy

Arrive Fresh & Chilled

Unpack promptly and refrigerate. Most produce stays fresh for 5–7 days.

Recurring Delivery

Can I just order once?

Shop however you'd like. Most customers place a one-time order first. There's no commitment, no account required beyond checkout, and no pressure to do anything more.

If you'd like to make grocery shopping easier, you can turn on Recurring Delivery at any time and save 10%. You stay in control:

  • Skip any delivery before the Sunday 5pm cutoff
  • Pause or cancel at any time — no fees, no questions
  • Add or remove items before each cutoff
  • We send a reminder before every delivery so you never forget

Recurring Delivery is a convenience feature, not a requirement.

Learn about Recurring Delivery

Managing Your Order

Can I skip a delivery or change my order?

Skipping: Yes — skip any upcoming delivery before the Sunday 5pm CST cutoff. Log in to your account, go to Recurring Deliveries, and skip the upcoming window. No fees, no explanation needed.

We send a reminder before every delivery so you have plenty of time to skip, add items, or make changes.

Editing: You can add items, remove items, or cancel your order any time before the Sunday 5pm cutoff. After the cutoff, orders are locked for packing. Email us if you have an urgent change and we'll do our best.

All order management is available from My Account.

Go to My Account

Delivery Day

What if I'm not home?

No problem. We leave your order at the door. Groceries arrive in standard bags and meat arrives in insulated boxes frozen to −15°F — everything stays protected for several hours. Just bring it in when you get home and unpack promptly.

You can add delivery instructions to your order (gate codes, preferred drop spot, etc.) during checkout or from your account page.

If you have concerns about a specific delivery, text us at (773) 554-6216 and we'll coordinate.

Contact

Still have a question?

Email

General Questions

Usually within one business day.

For order questions, delivery issues, or anything else.
hello@ironandacremeats.com

Text

Fastest Response

Best on delivery day.

Fastest way to reach us for urgent questions or delivery day issues.
(773) 554-6216

Order Issues

Something Wrong?

Within 48 hours of delivery.

Missing item or quality concern? Email us and we'll make it right.

A note from us

We're a small team.

When you reach out, you'll hear from a real person who knows your order — not a call center. We take that seriously.